Privacy Policy
Marian Carton Opticians is committed to protecting and respecting your privacy. We adhere to the AOI Code of Conduct on Privacy (the “Code”) and the Code and this Privacy Policy (the “Policy”) together with any disclaimers sets out the basis on which any personal data we collect from you or that you provide to us, or that is provided to us relating to you (“Data”) by any means will be processed.
Please read the following carefully to understand our use of personal data. Please note that the Policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity.
Information we may collect from you
We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.
We collect and process Data; including but not limited to the following while providing services to you:
your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; your address; financial information about you, including your bank account details, credit card details, or other payment details; your date of birth; details of your children and other relations; medical details, including details of allergies; PPSN and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing optical related services to you.
We may also process other data, which is not personal data.
When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.
Security and where we store your personal data
In line with the AOI Code of Conduct for handling personal data and the GDPR we are committed to protecting the privacy of your personal data. We use a variety of Technical and organisational measures (TOMS) and security technologies and procedures to help protect your personal data from unauthorised access and use.
We store your data in secured filing systems on our premises, within our practice management software and our accounting systems.
We share your data only with relevant third parties, in a secure manner and only with your consent – these include but are not limited to the HSE, your GP, The Department of Social Welfare, The Revenue Commissioners, your health insurance company, other opticians and other authorised recipients linked to your care.
The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non-EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.
Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.
Uses made of your personal data
We use your personal data that we hold to:
- Make optical assessments
- Give advice
- Dispense
- Make claims to relevant government departments and/or insurance companies
- Carry out our obligations arising from any contracts entered between you and us;
- Comply with legislation; and/or
- Notify you about changes to our services.
We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect.
We keep your Data for varying periods according to our Retention Schedule and in line with relevant legislation and recommendations.
Disclosure of your information
We may disclose your Data to third parties who provide a service to us or if we are under a duty to disclose or share your Data to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers.
Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data.
Links to other sites
Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.
Protection of the privacy of personal information
To protect the privacy of personal information, Marian Carton Opticians:
- Takes all due care to protect personal information it holds from any loss, unauthorised access, modification, use, disclosure and disposal.
- Has in place a Data Protection Breach Policy which will be used to investigate fully any potential data protection breaches.
- Has in place appropriate staff training to ensure that all staff involved in processes which handle personal information are aware of their responsibilities in relation to the safeguarding and handling of personal information.
- Only uses personal data for the purposes for which it was collected.
- Is registered as a Data Controller with the Office of the Data Protection Commissioner.
- Is subject to the Data Protection Acts 1988 and 2003.
- Is subject to the Freedom of Information Act 2014.
Your rights
As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below.
- The right to access data relating to you (‘access right’).
- The right to rectify/correct data relating to you (‘right to rectification’).
- The right to object to processing of data relating to you (‘right to object’).
- The right to restrict the processing of data relating to you (‘right to restriction’).
- The right to erase/delete data relating to you (i.e. the “right to erasure”).
- The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’).
The controller for the purposes of GDPR is Marian Carton Opticians
Changes to this policy
We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.
Contact Us
Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at mariancarton23@gmail.com.
All requests will be dealt with promptly and efficiently.
TRANSPARENCY NOTICES
1. TRANSPARENCY NOTICE FOR MAKING AN APPOINTMENT
a. Standalone Notice
We collect and process your personal data including health-related data, for the purposes of entering into and performing our contract with you to provide a service to you. The personal data we collect is; name, address, telephone number, email address, and payment details. Health data may be necessary to evaluate the suitability of certain services we provide, for you and/or the precise particulars of the service to be offered. In addition, you may provide us with additional information via special requests, or other specified requirements.
b. Notice linking to Privacy Policy.
We collect your personal data for the purposes of entering into or performing a contract with you to provide a service to you. Further details, including the precise data collected and processed is available in our Privacy Policy at MarianCartonOpticians.com.
2. TRANSPARENCY NOTICE FOR MAKING AN ENQUIRY
a. Standalone Notice
We collect and process your personal data, for the purposes of entering into or performing a contract with you, to provide our leisure services to you. In addition, we may collect and process your name, address, telephone number, email address and some health details as necessary for us to respond to your enquiry.
b. Notice linking to Privacy Policy.
We collect and process your personal data, including health-related data for the purposes of entering into or performing a contract with you to provide our leisure services to you. Further details, including the precise data collected and processed is available in our Privacy Policy at MarianCartonOpticians.com.
3. TRANSPARENCY NOTICE FOR OPTICAL SERVICES
a. Standalone Notice
We collect and process your personal data for the purposes of entering into and performing our contract with you to provide our Optical Services to you. The personal data we collect is your name, address, telephone number, payment details, PPS no., and such health data as required to provide an optimum service to you, and/or is required by the Department of Social Protection. In addition, you may provide us with additional information via special requests, or other specified requirements.
b. Notice linking to Privacy Policy.
We collect your personal data for the purposes of entering into or performing a contract with you to provide our Optical Services to you. Further details, including the precise data collected and processed is available in our Privacy Policy at MarianCartonOpticians.com.
4. TRANSPARENCY NOTICE FOR COLLECTING/PROCESSING MARKETING DATA :
a. Standalone Notice
We collect and process your personal data for the purposes of informing you of our products and services. The personal data we collect is name, telephone number and email address. In addition, we may link that information with information on your previous purchasing history with us, for your activity on our website to provide you with information and those of our products and services which may be more of interest to you.
I wish to receive information on Insert name of company products as follows:
By email: ☐ By post : ☐ By Telephone: ☐ By SMS : ☐
By any of the above: ☐
I do NOT wish to receive information on Insert name of company products and services: ☐
b. Notice linking to Privacy Policy.
We collect and process your personal data for the purposes of informing you of our products and services. Further details, including the precise data collected and processed , and how to receive it, or opt-out is available in our Privacy Policy at MarianCartonOpticians.com.
COOKIE NOTICE ON EACH WEBSITE PAGE:
We use cookies to help give you the best possible experience on our site. By using our site or closing this message, you are agreeing to our use of cookies.
A STATEMENT OF INFORMATION PRACTICES AT MARIAN CARTON OPTICIANS
Please read this Privacy Statement carefully as this sets out why we ask for your personal information, what information we hold, how that information will be used, with whom we may share it, and how you can access your information. By providing us with personal information you consent to the processing and where necessary the transferring of personal information as set out in this Privacy Statement.
Everyone working for Marian Carton Opticians has a legal duty to keep information about you confidential.
We also confirm that our data handling practices are in line with the Code Of Conduct for compliant handling of data in line with the General Data Protection Regulation EU 2016/679 (the GDPR) and the Data Protection Acts, which the Association of Optometrists Ireland has put in place.
This includes a set of fundamental information principles to ensure that we minimise the amount of information we collect and that there is a clear requirement for all the information which we do collect.
WHAT INFORMATION IS COLLECTED?
This may include but is not limited to :
- Your full name.
- Your address.
- Your various email addresses.
- Your various phone numbers including mobile phone numbers.
- Your financial information including your bank account details, credit card details, or other payment details as required.
- Your date of birth.
- Details of your children and other relations.
- Medical details, including details of allergies.
- PPSN number.
- Medical Card details.
- All other Data which you ask us to process on your behalf, or which is necessary for us to process for us to fulfil our role as providing a range of optical services to you.
WHAT IS THE INFORMATION USED FOR?
We collect personal data from you for the purposes of providing our full range of Optical Services to you. This is information which you volunteer when you avail of our services with which you interact. This may be written down (manual records) or kept on a computer or be on a cloud-based service. (electronic records). Your personal information is only used for these purposes.
Marian Carton Opticians has in place appropriate policies and procedures to ensure that our staff collect only information that is needed about service users and that the information collected is kept in a confidential and secure manner.
Marian Carton Opticians uses and discloses your personal data only as necessary, to ensure that we provide you with the best possible service and optical advice and comply with industry guidelines as well as Revenue, HSE, and other legal requirements.
It is important that our records are accurate and up-to-date to ensure that any service we provide to you is properly done. Your records will also aid us with improving our level of service to you.
WITH WHOM IS MY INFORMATION SHARED?
We may disclose your data to third parties who provide a service to us or share your data to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers. We only share your data when there is a clear requirement to do so and always do so in a secure manner. The third parties with whom we share data include Medical Consultants, GP’s, the HSE, the Revenue, the Department of Social Welfare and Medical Insurance companies.
Some of your personal information may be used for statistical reporting purposes. Occasionally an independent audit (check) will take place to make sure your information is being recorded and stored accurately and securely. On the rare occasions where it is essential to include personal identifiable information in any other way we will ask for your consent before this information is shared.
CAN I ACCESS MY INFORMATION? WHAT ARE MY RIGHTS?
Marian Carton Opticians also has processes in place to facilitate your rights. As set out below you have the right to:
- Have your details used by us solely in line with data protection regulations
- Know if your personal details are being held and what it is
- Access information about your personal details held by us
- Change, remove, rectify or update your details (subject to some legal exceptions)
- Prevent use of your personal details (subject to some legal exceptions)
- Remove your details from our records (subject to some legal exceptions)
- Object (subject to some legal exceptions)
- Have freedom from automated decision making.
PROTECTION OF THE PRIVACY OF PERSONAL INFORMATION
To protect the privacy of personal information Marian Carton Opticians will:
- Take due care to protect personal information it holds from any loss, unauthorised access, modification, use, disclosure and disposal
- Only use personal data for the purposes for which it was collected
- Be compliant with the Data Protection Acts and the General Data Protection Regulation (GDPR)
- Have in place appropriate staff training to ensure that all staff who handle personal information are aware of their responsibilities in relation to the safeguarding and handling of your personal information
- Have appropriate technical and organisational measures in place for the securing of your information.
- Have appropriate policies and procedures in place including a Data Protection Breach Policy, which will be used to investigate fully any potential data protection breaches in line with the legislation.
FURTHER INFORMATION
If you would like to know more about how we use your information or if for any reason you do not wish to have your information used in any of the ways described, please speak to Marian Carton at Marian Carton Opticians who will deal with your query.
Further information can be found on our Privacy Policy at MarianCartonOpticians.com. Guidance and further information about data protection can also be obtained from the Data Protection Commissioner websites at:
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